Printer Dialog lost behind form?

Comments

• Polomint Australia

  July 2016 edited 8:12AM

  jdredd wrote: »

  I gave the ability to show printer dialog during report printing
  
  Some complain the Dialog is getting lost behind the program, and end up just end tasking it.

  Curious, we too have latest FR(Standard 5.5.8) running under Delphi Seattle - on Windows 10 (10586) - and the Print Dialog remains firmly on top of the Preview Form. In fact Dialog Box behaves as if it is Modal, so won't allow any access to the Preview Form.
  
  
  
  Is there something special in the set-up of the users complaining?
• jdredd

  July 2016 edited 8:12AM

  Polomint wrote: »

  Polomint wrote: »

  I gave the ability to show printer dialog during report printing
  
  Some complain the Dialog is getting lost behind the program, and end up just end tasking it.

  Curious, we too have latest FR(Standard 5.5.8) running under Delphi Seattle - on Windows 10 (10586) - and the Print Dialog remains firmly on top of the Preview Form. In fact Dialog Box behaves as if it is Modal, so won't allow any access to the Preview Form.
  
  
  
  Is there something special in the set-up of the users complaining?

  
  Nothing special at all... we have 121 customer locations across the country (and counting) running our software. Each location usually has 5 - 20+ terminals running it all day long.
  
  Only a few random places have this issue, and seems to only be 1 or 2 machines that do it.... AND ...... it doesn't happen all the time.
  
  I have 7 fast reports they can use.
  
  Whenever it happens, our support tem gets me remoted in to test it... and never repeatable. Never...
  
  I've done hundreds of prints here at office trying to repeat steps im told... nothing happens out of the ordinary.
  
  Systems its happened on is XP (not many left on these luckly it seems), Win7, Win10 ....
  
  Its like the modal window shows... but not visible. They alt tab... nothing happens. I Assume behind the main form window which is usually always maximized.
  So they can't close/click it to move it or anything.
  
  So not sure what to do
• LurkingKiwi Wellington, New Zealand

  August 2016 edited August 2016

  It is also possible that the dialog is opening off-screen for some reason.
  Are the problem machines dual-screen setups or laptops which sometimes have a second screen?
  
  I suggest that the following is tried when it occurs, which may also work if it is a stacking issue like you suspect:
  <Alt>-<tab> around until the offending program is active (if not already)
  <Alt>-<space> to activate the window menu
  M for move - if the mouse cursor vanishes it has probably gone off-screen
  <up-arrow>
  If the mouse is then moved the dialog will hopefully appear hanging on the mouse cursor - click to place
• jdredd

  August 2016 edited August 2016

  LurkingKiwi wrote: »

  It is also possible that the dialog is opening off-screen for some reason.
  Are the problem machines dual-screen setups or laptops which sometimes have a second screen?
  
  I suggest that the following is tried when it occurs, which may also work if it is a stacking issue like you suspect:
  <Alt>-<tab> around until the offending program is active (if not already)
  <Alt>-<space> to activate the window menu
  M for move - if the mouse cursor vanishes it has probably gone off-screen
  <up-arrow>
  If the mouse is then moved the dialog will hopefully appear hanging on the mouse cursor - click to place

  
  
  I can tell our techs to try this and see what happens..... if it works, nice, but not really a fix .... but at least a clue to whats going on maybe?
  
  Looking at the frxPrintDialog source.... maybe something to be had with PopupMode, DefaultMonitor, Position, OldCreateOrder ?
  
  Our app is a deal that is ran maximized at all times pretty much... And multiple tab interface deal too... (Sorta like browser tabs) ... so lots of embedded
  forms/frames/blah ...
  
  So pondering if that sometimes fools with the popup form on trying to figure out where it needs to go?
• Paul Michael

  August 2016 edited 8:12AM

  I have had similar problems with Citrix environments. Sometimes dialogs would disappear. After extensive logging we narrowed it down to Citrix being the one doing the hiding. You mentioned terminals and I was thinking perhaps Citrix could be involved. I have talked to Citrix and they said there was nothing wrong with the software even though I could reproduce the disappearing of the dialog.
  Our solution was to parent the dialog again just before the showing if it were a modal dialog, we couldn't fix it for non modals. So far I can tell it has to do with the z buffering of the windows.
  
  
• jdredd

  August 2016 edited 8:12AM

  Paul Michael wrote: »

  I have had similar problems with Citrix environments. Sometimes dialogs would disappear. After extensive logging we narrowed it down to Citrix being the one doing the hiding. You mentioned terminals and I was thinking perhaps Citrix could be involved. I have talked to Citrix and they said there was nothing wrong with the software even though I could reproduce the disappearing of the dialog.
  Our solution was to parent the dialog again just before the showing if it were a modal dialog, we couldn't fix it for non modals. So far I can tell it has to do with the z buffering of the windows.

  
  We have a FEW locations that use Terminal Services..... but for the most part, the mass majority just have actual full fledge windows machines for each worker, and as far as I know and checked on, have all been
  true windows machines... not Terminal based like Citrix or Terminal Services ...
  
  I can modify the source.... but that would stink as i would have to maintain it forever...