Answer interval...

How much does it take to have a question answered? (in average)

Comments

  • gordkgordk St.Catherines On. Canada.
    edited 6:54AM
    IMHO, it depemds upon question type, if covered in faq.txt, or docs, or by searching forum messages, it may not be answered.
    regards ;)
  • edited 6:54AM
    Yes, we all understand, as in software support it is not very to always make the same answers to the same questions...but ... in these cases can't you have a 'standard' reply like :
    The answer is in the doc and/or in the doc and/or in the forum

    Because today the users don't know if :
    the answer is in the FAQ.
    the support have not seen the question.
    the support don't understand the question.

    ;)
  • edited 6:54AM
    Thanks for the reply. ;)

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.