Yes, we all understand, as in software support it is not very to always make the same answers to the same questions...but ... in these cases can't you have a 'standard' reply like : The answer is in the doc and/or in the doc and/or in the forum
Because today the users don't know if :
the answer is in the FAQ.
the support have not seen the question.
the support don't understand the question.
Comments
regards
The answer is in the doc and/or in the doc and/or in the forum
Because today the users don't know if :
the answer is in the FAQ.
the support have not seen the question.
the support don't understand the question.