Problem on install/uninstall

Comments

• AlexTZ

  December 2009 edited 3:29PM

  Hello,
  
  Please tell me the following:
  - which version of FR you are trying to install? It is demo version, or full version?
  - which OS do you use?
• thierry Strasbourg, France

  December 2009 edited 3:29PM

  I already use FR 1.2.52 in full version.
  
  I try to install FR 1.2.82 (always in full version), and the error "cannot load Engine31 plug-in" occurs.
  Then, I try to uninstall FR 1.2.52, and the same error occurs.
  
  I use Vista.
• AlexTZ

  December 2009 edited 3:29PM

  Do you run the installation program under administrator account?
• thierry Strasbourg, France

  December 2009 edited 3:29PM

  Yes, I do, and it occurs the same error.
• AlexTZ

  December 2009 edited 3:29PM

  We have tested all our installations yesterday. All of them are working well on our PC with Vista. Try to download the latest FR 1.3 and install it.
• thierry Strasbourg, France

  December 2009 edited 3:29PM

  I have the same error with FR 1.3, whether on Vista than on XP.
  However, I try to install FR 1.3 on Windows 7, on which I never installed FR, and it works.
• AlexTZ

  December 2009 edited 3:29PM

  Are you using antivirus? Try to turn it off, then uninstall FR.Net, then install the newer FR version.
• AlexTZ

  December 2009 edited 3:29PM

  Also tell me which antivirus you use, we'll check our dll with it.
• thierry Strasbourg, France

  December 2009 edited 3:29PM

  It's ok, I have installed FR. The error occurs because of Sophos antivirus.
• AlexTZ

  December 2009 edited 3:29PM

  I knew that! [img]style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid=":)" border="0" alt="smile.gif" /> Recently we have checked our installation using on-line virus checking tool (more than 20 antiviruses). Everything was clear, only Sophos complains about "Sus/UnkPack-C". We have redesign some code, now (FR 1.3.2) it should be ok with Sophos too.[/img]