Problem on install/uninstall

thierry

Hello,

I can't install or uninstall FastReport.Net, the error "cannot load Engine31 plug-in" occurs when the setup runs.

AlexTZ

Hello,

Please tell me the following:
- which version of FR you are trying to install? It is demo version, or full version?
- which OS do you use?

thierry

I already use FR 1.2.52 in full version.

I try to install FR 1.2.82 (always in full version), and the error "cannot load Engine31 plug-in" occurs.
Then, I try to uninstall FR 1.2.52, and the same error occurs.

I use Vista.

AlexTZ

Do you run the installation program under administrator account?

thierry

Yes, I do, and it occurs the same error.

AlexTZ

We have tested all our installations yesterday. All of them are working well on our PC with Vista. Try to download the latest FR 1.3 and install it.

thierry

I have the same error with FR 1.3, whether on Vista than on XP.
However, I try to install FR 1.3 on Windows 7, on which I never installed FR, and it works.

AlexTZ

Are you using antivirus? Try to turn it off, then uninstall FR.Net, then install the newer FR version.

AlexTZ

Also tell me which antivirus you use, we'll check our dll with it.

thierry

It's ok, I have installed FR. The error occurs because of Sophos antivirus.

AlexTZ

I knew that! [img]style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid=":)" border="0" alt="smile.gif" /> Recently we have checked our installation using on-line virus checking tool (more than 20 antiviruses). Everything was clear, only Sophos complains about "Sus/UnkPack-C". We have redesign some code, now (FR 1.3.2) it should be ok with Sophos too.[/img]