"Unsupported FRF format" , "There is no default printer currently selected"

edited October 2022 in FreeReport

Hello,

I am using a software called "ZKTeco Attendance Management" which uses FRF format reports for its attendance reports.

I always install this software on my customers PCs and the reports work without a worry but today I got a customer that gets these two error messages:

1."Unsupported FRF format"


I click OK, then I get this:

2."There is no default printer currently selected"


As a solution I tried this:

1) I selected all the possible printers as default printer.

2) I Copied all the files from my perfectly working software on my pc to his pc to be sure it's not a configuration error or some missing file.

3) I used CCleaner to clean any possible register error.

but nothing worked.

These are all the files I have on my software's folder:


and these are all the printers I found:


and this is a link to a solution I found online which didn't work when I tried it:


Thanks in Advance for your help.

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