Font on report looks wrong

We have a customer complaining that on of her reports looks wrong. It only happens a few times the last two month, but normally it looks OK.

I have attached two examples of the report.

What can be the reason to this situation, where the font on the report looks like that and the word is hard to read.

Here the font looks wrong (Arial; 10pt)

Here the font looks correct (Arial; 10pt)

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