I think you need to charge more for FR
My opinion below.
I think FR should charge more for their product and/or charge a yearly maintenance fee. The reason is that I have noticed companies like DevExpress and Eldos charge a high price BUT they have outstanding support. FR support is not good. I suspect FR is not priced high enough to provide support.
I am not one of those people who wants things for free, I want to put money in my vendors pockets so they continue to deliver great products and support.
I think FR should charge more for their product and/or charge a yearly maintenance fee. The reason is that I have noticed companies like DevExpress and Eldos charge a high price BUT they have outstanding support. FR support is not good. I suspect FR is not priced high enough to provide support.
I am not one of those people who wants things for free, I want to put money in my vendors pockets so they continue to deliver great products and support.