No response to tickets

ratladiratladi
edited 8:47AM in FastReport .NET
I get no response when I raise a support ticket.

Is anyone else getting a response or is the company in trouble and unable to service tickets ?

Comments

  • ngkngk
    edited 8:47AM
    In my experience, the time it takes to get a response varies a lot. I've had quite a few tickets that were answered within a day. Some other are open since a few months.

    I reported a ticket yesterday. It was answered and fixed on the same day. So I can say that they are active. It probably depends on what your ticket is about.
  • PolomintPolomint Australia
    edited 8:47AM
    ngk wrote: »
    In my experience, the time it takes to get a response varies a lot. I've had quite a few tickets that were answered within a day. Some other are open since a few months.
    That has been my experience, also. The folk at FR don't always tell you they are working on your problem...

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